Our David Weekley new home journey
My husband and I entered a purchase agreement for a to-be-built home with David Weekley Homes in August 2021 and closed on that home in June 2023. The build was drawn-out and frustrating, but what we encountered in the year-plus after closing was far worse. We were horrified to discover egregious failures and outright lies made to us. On this site, we will share some of the most severe examples.
Our story
Like every homebuyer, we were excited for the journey ahead. My husband is an ardent researcher and evaluated the many builders in our desired location. Leaning heavily on their customer ratings and the builder’s stated values and processes, we selected David Weekley Homes.
In sharing our experience, we hope to help prospective homebuyers in the way we cannot go back in time and alert ourselves. Purchasing a home represents an enormous amount of trust—trust that what you are buying is actually what you’ve been sold.
Misrepresentations
We have experienced the following categories of misrepresentation by David Weekley Homes, and we will elaborate on each within the examples and evidence we share on this site.
Misrepresentations of product
and service
For example, installing lesser-value appliances, using damaged materials, and dispatching unskilled contractors who performed deficient work
Violations of building code
Such as lead pipes in kitchen water supply lines, missing exterior insulation, and irrigation system installation at insufficient depth
Failure to manage
Resulting in a 22-month build time with deficient and absent quality control of contractor work
Absent quality control
Leaving hundreds of deficient and defective items to us, the buyer, to diagnose and advocate for remedy—and worse, likely hundreds more unknown
Unskilled labor; failure to successfully complete work
From paint and caulk to roofing and plumbing—their dispatched contractors fell short of the promised “skilled tradesmen”
And about that 4.8-star homebuyer rating…
It’s the cornerstone of David Weekley’s claims about high customer satisfaction, but in our experience, this metric should not be taken at face value.
We have been informed by David Weekley employees, in writing and verbally, that their 4.8 homebuyer rating is influenced by a practice of employees requesting specific scores, contradicting language in the surveys, and warning that customers will inflict personal financial hardship on employees if they do not provide the requested survey response. We learned that these ratings are solicited with duress at a time when homebuyers enter the warranty period and are vulnerable and dependent on the favor and support of the local team and management.
We will share details and evidence of this in an upcoming post.
“Other homebuilders are just as bad!”
– David Weekley employees
(Yes, this is a real quote.)
English